Customer Service Desk

Dynniq’s Customer Service Desk for City of York Council

Why the need for CSD?

In order to improve road user safety, reduce emissions and allow road users to enjoy more efficient journeys, roadside assets need to be reliable and fit for purpose. However, as with any technology working 24 hours a day, occasionally traffic signals will malfunction or require maintenance. City of York Council were in the market for a new asset fault management system, and we were able to present them with our centralised Customer Service Desk.

What is it?

Our local, specialist and proactive asset maintenance Customer Service Desk is available to respond to traffic signal systems faults 24 hours a day, 365 days a year.

How does it work?

Acting as the single point of contact, our Customer Service Desk is able to gather specific analytical insights into the performance of traffic assets. These tools continuously review data in real-time to determine root causes for recurring asset failures.

Collaborating with our Field Engineers, we are able to assess the severity of the fault and develop bespoke preventative solutions to increase asset availability whilst reducing total cost of ownership.

Through our asset fault management system, City of York Council can remotely view live updates on a repair or maintenance, and receive a notification once the work has been completed.

With our engineers being available 24/7, this enables rapid response to emergencies and ensures that City of York Council have a fully reliable and resilient road network improving road user safety.

Where is it being deployed?

The Customer Service Desk is located in Castleford, Leeds and is able to respond to incidents 24 hours a day, 7 days a week.